Customer Services desk

Whitgift Visitor Information Point is located in the Whitgift Centre near Mr Pretzel on level 1.

Collect +

Unfortunately, we are currently unable to accept new parcels via CollectPlus. Any parcels that have already been sent to Centrale & Whitgift will be available from the customer service desk. We will continue to accept returned parcels as normal until 24th March when we will temporarily stop accepting returns. Click here to find your nearest return location:

Amazon Lockers Our Amazon lockers are currently unavailable and the locker location is suspended by Amazon while the centre remains closed.

To assist with any particular questions regarding the temporary changes to our Collect+ and Amazon Locker services please visit our advice page here

Free WiFi in Centrale Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Fastconnect mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available.


If your phone battery always goes flat at the most inconvenient times you’ll love our ChargeBox stations on Centrale’s Ground Floor and Upper Mall.

To use, simply:

1. Connect your phone

2. Lock the box

3. Take the key and enjoy shopping as your battery charges.

Car spa

Want to get your car looking spotless as you shop? Try the friendly, professional and convenient Car Spa, located on Level 2 of Centrale’s car park. Prices start from £7.50.